Tokyo International Airport (HND)
Facilities and Services

(Tokyo, Japan)

Haneda Airport is situated approximately 15 km / 9 miles south of central Tokyo in the Minato district.

It used to be the major airport servicing Tokyo, but the newer Narita Airport now handles all the international flights while Haneda has cater to mainly domestic flights, with the exception of international flights to Gimpo Airport in Seoul, Korea.

There are all the usual facilities one would expect at a modern international airport including shops, restaurants, bureaux de change and ATM machines.

Airport Information Desks

Tel: +81 3 5757 8111
There are 11 information desks throughout the airport, where helpful staff can answer queries and provide assistance. There are seven information desks in Terminal 1, two in the Departures Hall on the second floor, four in Arrivals on the first floor and one in the basement. There are three information desks in Terminal 2, one on each floor, with the main desk being by the entrance of the Arrivals Hall. In addition, there is an information desk on the first floor lobby of the International Terminal. There is a Tokyo Tourist Information Centre by adjacent to the Arrivals Hall exit on the first floor of Terminal 1. In addition to the information desks, there are the usual quota of helpful staff one would expect to find at a large modern airport including porters and security guards. Some useful telephone numbers include:

International Airport Main Switchboard - +81 3 747 0511
Information Desk - +81 3 5757 8111
Lost Property - +81 3 5757 8107
P1 Parking (Terminal 1) - +81 3 5757 8191
P2 Parking (Terminal 1) - +81 3 5757 9498
P3 Parking (Terminal 2) - +81 3 5757 9496
P5 Parking (International Terminal) - +81 3 5757 8191
Tokyo Monorail (Terminal 1 Station) - +81 3 5757 0611
Tokyo Monorail (Terminal 2 Station) - +81 3 5757 0627
Limousine Bus - +81 3 5757 9465
Keikyu Bus - +81 3 3790 2631

Shops and Retail Outlets

There are plenty of shopping opportunities at Haneda Airport, with the six-storey Galleria shopping mall in Terminal 1 and the equally large Marketplace shopping area in Terminal 2. These two shopping centres offer a wide variety of retail outlets including clothing and fashion outlets, electronic retailers, gift shops, newsagents and pharmacies. There is also a duty-free shop on the second floor of the International Terminal.

Bars, Cafés and Restaurants

There is a large selection of restaurants at Haneda Airport. They can be found in the Galleria shopping mall in Terminal 1 and The Marketplace shopping centre in Terminal 2. Restaurants range from gourmet and specialist restaurants through to cafés, self-service restaurants, fast-food outlets and bars offering drinks and snacks. In Terminal 2, the Chinese restaurant Akasaka Rikyu and an open-air rooftop restaurant offer fantastic views of the runways.

Currency Exchange, Communications and Banking Facilities

There is a Business Court on the first floor of the central section in Terminal 1. Here you will find a post office and a branch of the Mizuho Bank. There is also a post office in Terminal 2. There are ATMs for the following banks scattered throughout the terminals: Citi Bank, Sumitomo Mitsui Bank, Tokyo Mitsubishi Bank, Mizuho Bank and UFJ Bank.

Disabled Facilities

Disabled passengers are well catered for at Haneda Airport. There are specially reserved parking spaces for disabled drivers located near to the lifts and the exits in all car parks. There are also wheelchair ramps, disabled persons' toilets and wheelchair accessible telephones. Airlines can provide special assistance and wheelchairs for disabled passengers, as long as the service is booked in advance.